Wednesday, April 23, 2008

Give Me My Money Back!!!!

I like the Electric Brew. At least, I like the atmosphere and I tend to like the people who work there. It's a reasonable distance from where live and it's easy to get to - I don't need to cross 15. The coffee, however, is somewhat below sub par. And after today, I really have a bone to pick.

I had a long morning. The puppy and work and not a lot of sleep were getting to me. I wasn't all there, and I needed a break. Coffee sounded good, so I drove to the Electric Brew, where I planned to use my "Brew Bucks" for a nice frappe. Then, I realized I was hungry, so I decided to buy the frappe and some soup or a salad or a sandwich.

I ordered my soup and then my drink. Then, I decided I didn't want the drink just then. My soup was a tomato soup type deal and tomato soup and any kind of coffee just don't mix. Mind you, he hadn't yet prepared my drink, so I said, "Actually, I'm going to wait on the frappe and get it before I leave. Can I please have a glass of water instead?"

"Sure."

He goes to ring me up and says, "So I'll ring you up for the drink now."

"No, I'd rather you didn't. I might forget. I'll get it later"

"You won't forget." I can't really remember how he said it. I took it as a teasing response: "I know how much you like coffee, you couldn't possible forget it" type of thing. In any case, he told me that I had $2.66 left on my ten dollars, and I thought nothing of it. Again, I wasn't all there.

After an hour and a half of editing, during which I remembered that Melody and I had plans to head to Main Street Coffee in Nappanee, so I was glad I'd not purchased the drink. When I left there was a long line - eight or nine people - and I don't do lines well in the best of times.

Once out to the car, I pulled something out of my purse - I had to go to the bank - and there are the remainder of my "Brew Bucks," $2.66, just like he'd said. Out of ten. It was then that I realized what had happened. He'd gone ahead and charged me for the drink.

This ticks me off for several reasons:

1) I have a free drink card
2) I asked him NOT to charge me
3) I didn't get my drink!

So now, I don't know what to do. At the time I was too mad and knew that hurrying back would not be to my advantage. But really, what do I say. "You know how yesterday I told you I didn't want you to ring me up because I would forget my drink? Well, I forgot it, and you owe me a drink." Probably not good. A million other scenarios have played out before my mind. and that (which is more or less what Melody suggested) is the best one so far.

How do I insist upon getting my drink? I paid for it. I want it. He shouldn't have charged me. End of story.

So now, I ask you: any suggestions????

4 comments:

Emily said...

I'd probably just leave it as is, but if I did go back to get my drink the next day, I think I'd try to play the nice card, explaining the situation. If that wouldn't get me my drink, I'd forget about it.

Steve said...

I think Emily offered solid advice. That is frustrating, but not worth making a huge deal over. How about e-mailing them this blog post address? info@theelectricbrew.com

Melody said...

Not worth making a huge deal over. But maybe worth making a little deal over? Like, "Hi, remember me? You charged me for a coffee, but in the end I forgot to get it. Could I have that coffee now?"

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